Volkswagen Australia announces voluntary recall

Volkswagen

As expected Volkswagen has this morning announced an official recall. The announcement only covers vehicles fitted with a 7-speed DSG transmission (DQ200) built from June 2008 to September 2011. Notices will go out to affected owners from next month. There is no word yet on an official recall for diesel powered models that may be affected by injector issues. Here is Volkswagen’s statement in full:

Volkswagen Group Australia Announces Voluntary Recall

Volkswagen Group Australia today announced a voluntary recall for 25,928 vehicles fitted with 7-speed DSG gearbox (DQ200).

Vehicles affected include Golf, Jetta, Polo, Passat and Caddy and were produced between June 2008 and September 2011.

In isolated cases, an electronic malfunction in the control unit inside the gearbox mechatronics may result in a power interruption. Other important vehicle systems, such as steering and braking, along with other relevant systems, will continue to be fully functional. If, in rare cases, the car loses power while driving, the driver can remain in control to safely manoeuvre the car to a stop.

Volkswagen vehicles currently being produced and sold are not affected by this issue. Australian customers can have trust, peace of mind and confidence when purchasing a new Volkswagen vehicle.

Volkswagen Group Australia will replace the gearbox mechatronic unit on all potentially affected vehicles at no cost to the customer. At the same time, we will also update customers’ vehicles with the latest software version.

Starting from July, owners of the affected vehicles will be contacted directly by Volkswagen Group Australia about the voluntary recall.

The invitation letters to schedule appointments for inspection and replacement of affected parts will be sent out in batches to the owners according to car model, production date and the supply of the necessary parts. Owners can continue to drive their vehicles as usual before the replacement.

In Volkswagen owners are invited to call the Customer Service Centre hotline on 1800 504 076 for this and all other technical inquiries Customer satisfaction is Volkswagen’s highest priority.

UPDATE: The ACCC has published a notice regarding the Volkswagen recall (see below). Interestingly they state vehicles built between 2009–2012 are affected, which is different to Volkswagen’s own date range above.

UPDATE #2: The recalls.gov.au website has been corrected to indicate cars affected were built in 2008–2011. Other edits were made to the text relating to the defects and hazards. You can compare both notices below.

 

As originally published on recalls.gov.au:

Volkswagen—Polo, Golf, Golf Wagon, Golf Cabriolet, Jetta, Passat, and Caddy Vehicles

PRA number: 2013/13626

Date published: 12th June 2013

Product information

Product description
Polo, Golf, Golf Wagon, Golf Cabriolet, Jetta, Passat, and Caddy vehicles
All models manufactured between 2009-2012

Identifying features
35C1

What are the defects?
On vehicles within a certain production period with the 7 speed direct shift gearbox (DSG), electrolysis in the gearbox control unit can lead to a short circuit and blow the gearbox fuse. If the fuse blows, the clutch will open and there will be total loss of power to the wheels.

What are the hazards?
If the defect occurs there will be a sudden and total loss of power to the wheels, which in some circumstances may pose a hazard to the vehicle occupants and other road users.

Where the product was sold
Nationally

Traders who sold this product
Volkswagen authorised dealers

Supplier
Volkswagen Group Australia

What should consumers do?

A letter is being sent to affected owners of the vehicles. For further information, customers can contact their local Volkswagen Authorised Service Centre or contact Volkswagen Customer care on 1800 607 822.

 

Updated notice published on recalls.gov.au:

Volkswagen—Polo, Golf, Golf Wagon, Golf Cabriolet, Jetta, Passat, and Caddy Vehicles

PRA number: 2013/13626

Date published: 12th June 2013

Product information

Product description
Polo, Golf, Golf Wagon, Golf Cabriolet, Jetta, Passat, and Caddy vehicles
All models manufactured between 2008-2011

Identifying features
35C1

What are the defects?
Volkswagen has issued a voluntary recall on vehicles within a certain production period with the 7 speed direct shift gearbox (DSG), electrolysis in the gearbox control unit can lead to a short circuit and blow the gearbox fuse. In the majority of cases the fault occurs when the engine is started with the vehicle stationary, in isolated cases the fault can also occur while driving. If the fuse blows, while the car is in motion, the clutch will open and freewheel resulting in a loss of power to the wheels.

What are the hazards?
If the car is in motion when the defect occurs there will be a loss of power to the wheels, resulting in the car coasting. In some circumstances this may pose a hazard to the vehicle occupants and other road users.

Where the product was sold
Nationally

Traders who sold this product
Volkswagen authorised dealers

Supplier
Volkswagen Group Australia

What should consumers do?

A letter is being sent to affected owners of the vehicles. For further information, customers can contact their local Volkswagen Authorised Service Centre or contact Volkswagen Customer care on 1800 607 822.