Volkswagen Australia wants satisfaction

Volkswagen Australia boss John White has admitted the brand has an issue with customer satisfaction and has vowed to improve. Speaking to Go Auto, White explained his theories behind the company’s image problem: “Number one was the recall situation, and we’re working our way out of that. Those problems we had with those cars are […]

Volkswagen AG announces international recalls

Volkswagen AG issued an international recall notice on Friday which will affect over 2.6 million vehicles worldwide. A total of three campaigns are being run: Tiguan vehicle lights (affecting approximately 800,000 vehicles) DQ200 DSG oil change (affecting approximately 1.6 million vehicles) Amarok fuel pipe (affecting approximately 240,000 vehicles) Tiguans built between 2008–11 will have a […]

Victorian Coroner clears Volkswagen in Ryan case

On Friday Victorian Coroner Heather Spooner delivered her findings into the investigation of the death of Melissa Ryan in 2011. The case came to prominence earlier this year after a concerted campaign from Fairfax Media. Ryan died from head injuries suffered after her car was hit from behind by a B-double semi trailer. The truck […]

It’s the hot weather, stupid

Volkswagen UK has felt the need to clarify a few things after being asked if they would join countries like Australia, China, Europe, Japan, New Zealand and the United States in carrying out a voluntary recall relating to the 7-speed DQ200 DSG transmission. In short, the answer is: No! “It is a problem that relates […]

Audi, Skoda to join Australian DSG recall

The news just keeps getting worse for the Volkswagen Group with word that Audi and Skoda will be joining Volkswagen Australia in the voluntary recall to remedy problems with the 7-speed DSG (DQ200) transmission. Nothing official has yet to emerge from the PR departments of Audi or Skoda but it is understood over 6200 A1 […]

Volkswagen Australia announces voluntary recall

As expected Volkswagen has this morning announced an official recall. The announcement only covers vehicles fitted with a 7-speed DSG transmission (DQ200) built from June 2008 to September 2011. Notices will go out to affected owners from next month. There is no word yet on an official recall for diesel powered models that may be […]

Volkswagen Australia responds to Fairfax Media

In a not unexpected development Volkswagen has issued an official response to yesterday’s Fairfax Media article: Volkswagen Group Australia Response to Fairfax The coronial inquest regarding the death of Ms. Ryan is still ongoing, we will not comment on the investigation, except to say that we are cooperating fully and the assertion by Fairfax that […]

Has your Volkswagen suddenly lost power?

We alert you to a troubling article regarding the Volkswagen Golf published by Fairfax Media. Most of the issues reported on relate to Mk5 Golfs and centre around the 2011 death of 32-year-old Melissa Ryan on Melbourne’s Monash Freeway: A coroner this week investigated the death of Ms Ryan, who was killed when a prime […]